Ecommerce Monitoring Specialists

We’re on a mission to improve e-commerce for everyone; making website experiences fast, safe and error-free.

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We monitor over $40 Billion in cart revenues each year.

Poor experiences can cause site owners significant revenue loss and reputation damage. The numbers speak for themselves:

$12.8k

revenue Lost per minute of downtime

88%

Of visitors won’t return after a poor experience

20%

Conversion rate drop per second of load time

$3.9m

Average fine for A Data Breach

Far more than a Monitoring Tool

Solving All Your Website Issues From a Single Platform

RapidSpike: Our Values

RapidSpike is well established as an industry-leading monitoring platform, with delighted customers spanning the globe.

Collaboration

We collaborate as a team, with our clients, with our partners and whoever we work alongside to find the very best outcomes for all. We want an amazing experience for everyone involved.

Creativity

We love to bring new ideas to life, whether in the platform, for our customers, for their customers or the wider world, we ensure we do our best to deliver on our promises and our mission.

Ownership

We take full responsibility for outcomes whether in our daily work, in our careers or those in our teams. We strive to achieve the objectives and targets set for ourselves and for our company.

Responsiveness

We endeavour to respond quickly to all requests, issues, and queries as our clients, our people and clear transparent communication are of the utmost importance to us.

Energy

We bring a positive outlook and energy to every conversation. Giving our all, solving problems and providing value in everything we do, makes it all worthwhile.

Meet the Leadership Team

Matt Waters

Chief Executive Officer
Matt is the CEO of RapidSpike, appointed in June 2024. A seasoned Channel and Sales leader, he brings extensive experience from his role as EMEA-ANZ Sales Director for a Fortune 500 value-added distributor, alongside diverse leadership roles in the tech sector.
Matt has worked with global technology leaders, including AWS, Microsoft, Oracle, Dell, Palo Alto Networks, Fortinet, Splunk, and McAfee. His expertise spans Cloud, Security, Infrastructure, and DevOps, driving innovative, multi-technology solutions through strategic alliances and partnerships.
Dedicated to building outcomes-focused ecosystems, Matt has also implemented scalable processes across complex, multi-region Channel operations, delivering growth and operational efficiency.

Bryn Dodgson

Chief Technology Officer
Bryn oversees the RapidSpike technology platform.
A member of RapidSpike’s founding development team, Bryn is a seasoned technical leader with experience in multidisciplinary roles, including engineering, product and design.
Before starting RapidSpike, Bryn was a senior engineer supporting high-volume global event and ticketing platforms for Chapter8. Prior to that, he held design and development leadership roles at e-commerce agencies responsible for platform and website development for hundreds of brands, from SMEs to global names.

Georgina Grant-Muller

Head of Marketing
Georgina has been at the forefront of marketing at RapidSpike for seven years.
Passionate about content creation, Georgina uses her creative flair to craft messages that resonate with key customer profiles, building trust, enhancing brand awareness, and strengthening RapidSpike’s reputation.
With a strategic mindset and a commitment to measurable results, Georgina develops data-driven campaigns that not only align with business goals but also deliver meaningful value to customers.

Harry Burton

Head of Customer Experience
As Head of Customer Experience at RapidSpike, Harry works directly with clients to protect their websites from threats and ensure that their digital operations run seamlessly. With a focus on collaboration and tailored solutions, Harry helps businesses navigate the complexities of website monitoring and security.

Harry also works with organisations ranging from global companies to non-profits, bringing a unique perspective shaped by experiences in marketing, strategy, and customer engagement.

Ready to optimise your website’s user experience and protect your revenue?

Start using RapidSpike’s Synthetic User Journey Monitoring today.

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