Meet the Team: Charlotte, Customer Support Engineer
Hi there, my name is Charlotte, and I am the recent addition to RapidSpike’s growing support team, as a Customer Support Engineer.
I joined in March 2023 after completing my Masters in English Literature at the University of Leeds, following 3 years at the University of Birmingham. I established an interest in technology early on: I studied modules in ‘digital literature’ ranging from multimedia novels to mobile apps, then wrote my final year dissertation on Photography in novels.
The next chapter has been figuring out where to take my career as a graduate: During university I worked in a variety of roles: I worked as a Student Ambassador which shifted suddenly from guiding people around Campus to hosting Live Webinars as the world went online in 2020. I interned at a young start-up in Birmingham that worked with Digital agencies and here I witnessed first-hand the positive impact an effective website can have for clients. Alongside this, I worked as an Online English Tutor for 4 years and coached hundreds of students spread across the country, with a few internationally. Undoubtedly, my experiences during university consolidated my interest in tech and the internet. They also highlighted the importance of a good website!
A couple of months after graduating, a recruiter got in touch and introduced me to the team at RapidSpike. I was so enthusiastic to launch a career in tech with such a great company – especially a multi-award-winning one with impressive clients such as Tesco, Jet2 and Sofology. A few weeks later, I started with the team. They enrolled me on a ‘digital support’ apprenticeship which I will be working towards for the next few months with the mentoring and support of the team here at RapidSpike. I am hoping to learn a great deal about the tech industry, and I am confident that the team here will give me all the resources I need to get my graduate career off to a flying start.
As Customer Support Engineer, I will be here to help should you ever need any assistance with RapidSpike’s website monitoring tools. I will also be helping expand upon RapidSpike’s Knowledge Base, a port of call if you want to learn more about website monitoring.
I am looking forward to assisting our customers and helping you get the most out of RapidSpike!
